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Jacqui McQueen

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Jacqueline Bernadette McQueen


First Appearance
September 26 1998
Portrayed By

Character developmentEdit


Jacqui has been described as a feisty character who is tough and hard. Holy Soap refer to her as a "tough ex-con". Jacqui often takes on the matriarch role. Jacqui deals with the sisters in a different way and can get different responses from the sisters. Cooper describes her as always being there to pick up the pieces for her family. She also states that Jacqui is very loyal and the most loyal character out of the McQueen family. Speaking of Jacqui's time away from forefront plots Cooper has said: "I think that Jacqui's one of those characters who, if she isn't on screen for a while, it takes the audience time to warm to her again. But when they do, they find her funny, they find her interesting and I try to give them as much as I can."

Jacqui has never had an affair in the serial, of her morality Cooper states: "It's all about family for Jacqui and she's never cheated on any of her sisters. She's got morals and this isn't good enough." Cooper has also spoke of her confusion of the audiences perception that Jacqui is "a bitch" when she has strong morals. Cooper has said she is proud of Jacqui's wardrobe because it is not glam. She brands her as the complete opposite of the "honey image" the serial sometimes becomes associated with. Describing how she plays Jacqui she states: "It's great playing Jacqui because I can just be completely grotesque and over the top, snarling and grunting."

BBC America describe Jacqui as being the toughest of the McQueen sisters and comment on her thieving ways stating: "She began the McQueens' shoplifting tradition, teaching her younger siblings how to steal while their mother was at work and basically putting stolen goods in Michaela's hands from birth."

[edit]Relationship with Tony HutchinsonEdit

Jacqui's relationship with Tony Hutchinson (Nick Pickard) was often strained by her desire for children. Her sister Tina McQueen (Leah Hackett) agrees to be a surrogate mother for her child. The storyline was included to help house many lies and secrets that had previously been built up prior, including Tony's affair with Mercedes McQueen (Jennifer Metcalfe) and Tina's affair with Russ Owen (Stuart Manning), of which Kirkwood stated there was "there's so much ammunition in store", which would eventually devastate Jacqui. Kirkwood also devised the plot to show of Coopers skills in playing tragedy, of this he commented: "It'll also give Claire Cooper and Nick Pickard another opportunity to show off their acting talents. Tony and Jacqui are one of those couples that we can have fun with - but also will blow the audience away when dealing with tragedy."

In a later storyline Tony announces his intentions to marry Cindy Hutchinson (Stephanie Waring), prompting Jacqui to try to talk Tony out of it. Cooper has stated that she believes that her character is meant to be with Tony because "he is the love of Jacqui's life" and that hearing their engagement makes Jacqui feel like she "has a knife in her back." Cooper also hopes one day that the pair will reunite stating: "Jacqui needs to move on right now, but ultimately I'd prefer the story to come full circle and lead back to Tony." Cooper also revealed that at the time she was often approached by fans asking her when the couple would reconcile. Pickard has also stated he didn't think Cindy was right for him and that he believed Jacqui to be the love of Tony's life.

Relationship with Rhys AshworthEdit

In 2010, Jacqui embarked on a "surprise" relationship with Rhys Ashworth (Andrew Moss). Moss first hinted at their romance months prior stating: "I think Rhys is going to fall in love again. It's a character already in the village. It's quite surprising. It's a character who's been here for a while." The relationship proved popular with viewers; during an interview with Digital Spy, Cooper spoke of her original lack of optimism towards the pairing, stating: "When the relationship first started, we didn't know how they were going to gel and how it was going to work, because people were such fans of Jacqui and Tony. Some people still ask me if those two are going to get back together, but people are really taken with Rhys and Jacqui." Cooper believes it's her own working relationship with Moss that helps make the pairing a success stating: "It's a nice collaboration and we try to make it funny, emotional, hard-hitting, three-dimensional and as interesting for the audience as possible." She also adopted a "couple name" for the pair titled "Ja-Rhys".

Jacqui and Rhys were given the biggest storyline on spring 2011 in the serial, of this Marquess stated: "They have got the biggest story for the first half of 2011. I think it may be one of the biggest stories in Hollyoaks history. It's very, very serious and I think it will really divide the audience. It will really test them and their relationship to the nth degree, and we'll see whether they can recover from it."

[edit]King of HeartsEdit

In September 2010, it was announced that actor Darren Day had been cast as new character Danny Houston, described as a gangster who would "spell trouble for Jacqui". Danny takes a shine to Jacqui and they share a couple of dates; during an interview Day brands Danny's attraction to Danny being down to her feisty manner adding: "Jacqui stands up to him, and even though he's not used to it, I think he likes it. He's quite intrigued by the fact that she's so feisty and he likes that edginess about her."

It was later revealed that a special late night episode had been commissioned which would feature Jacqui.The storyline was described as "sinister" and would involve Danny and returnee Kathleen McQueen (Alison Burrows), as they rig a game of poker with dramatic consequences. Of her involvement in the episode Cooper stated: "I was really chuffed and felt very flattered and privileged to be given the opportunity to do so much."

On-screen the storyline involves Kathleen blackmailing the McQueens for money, threatening to reveal their roles in Calvin's murder. Kathleen is described as Jacqui's "worst enemy", of this Cooper stated: "She hates her with a passion - her worst enemy ever has been dragged back! It's funny and comedic at times, but then it can get deadly serious." Although she knows the risks of crossing Danny, she tries to fix the poker game; of this Cooper comments that "It's pure desperation" on Jacqui's behalf. When Danny exposes her, he threatens her with Rhys' life, stating if she does not sleep with him, he will kill Rhys. In a turn of events Jacqui turns him down. Cooper defends Jacqui's actions stating that she is a "bright girl" and adding "She doesn't want to sleep with him and also she knows he's not going to drop Rhys in front of so many people. So when he says it, she considers her options, weighs them up."

Jacqui faces more horror from Danny when she is threatened at knife point to strip for him, scared for her life she complies. Speaking of Jacqui's sudden change of heart, Cooper states: "He pulls out a knife. That changes the situation - the dynamic changes immediately. He could do something really horrible to her - it's not necessarily about killing someone, he could slash her face or anything. In a situation like that, your mind plays tricks as you wonder what someone could do to you." Cooper has spoken of her feelings of responsibility to portray it correctly and stated "I wanted to show how horrendous it was for Jacqui. She wonders whether she could die like this - all to protect her family…"

[edit]Sexual assaultEdit

In December 2010, Channel 4 released a press statement which revealed Jacqui and Gilly Roach (Anthony Quinlan) would drunkenly cheat on Rhys together, after she finds out Rhys has slept with Cheryl Brady (Bronagh Waugh) and that the nights events would "change their lives forever". It was later announced that the storyline would see Jacqui accusing Gilly of raping her. The storyline received much coverage in various tabloid newspapers who also branded it as a "shock plot" for the serial. None of the cast members involved in the storyline knew if Jacqui had actually been raped, of this Cooper states: 'They're telling the same story but are looking at it from different angles. Just who to believe is a very grey area. It will split the village and the viewers. We don't know what happened that night, We've just been told that our characters each think they're telling the truth. [Anthony] and I have talked about it a lot. I even read his scripts to try to work it out. The outcome will be a surprise for both of us.'

The storyline began to play out on-screen in February 2011, describing how it starts to develop and the effects it has on Gilly a spokesperson for the serial told Inside Soap: "Jacqui loves Rhys, so she's really hurt when she finds out about his infidelity. Then she runs into Gilly who's also got relationship problems,. The drink starts to flow, and one thing leads to another... Gilly consumed with guilt over sleeping with his best friend's girlfriend, it doesn't help that Jacqui leaves Gilly's place while he's asleep - and runs into Rhys. But after Gilly wakes up, he knows he has to tell his mate what he's done. When Gilly confesses, Rhys is both furious and hurt, and lashes out violently. [...] Once he's confronted Gilly, he demands an explanation from Jacqui - and is stunned when she tells him she was actually raped, it's absolutely devastating." The storyline later takes another turn when Gilly confronts Jacqui in the village with everyone watching, leading everyone to doubt if he did commit the act or not.

It was later revealed that the details were left unclear because Lime Pictures had decided to leave the outcome of the rape trial into viewers. Viewers have been given the chance to apply for the fictional jury, consisting of a cross section of society, including non-Hollyoaks viewers. They will be shown evidence from the case and then decide whether Gilly is guilty or innocent. Chief executive of Lime Pictures, Carolyn Reynolds stated: "We wanted to open up the thorny issue of how hard it is to be a juror and whether the court room the best place to resolve some of these questions about rape." The storyline was developed with the "St Mary's Sexual Assault Referral Centre" and other charities. DCI Ben Snuggs, leader of Don't Cross the Line campaign, explaining: "This storyline represents an issue that we see all too often, involving whether consent is clear on the part of both parties involved in sexual activity, and particularly when alcohol and drugs are involved." Gilly was found not guilty, leaving Jacqui devastated.


Jacqui arrives home on a tag after spending time in prison. Jacqui hoards money for gangsta Davey. Carmel McQueen (Gemma Merna) steals the money to buy breast implants. Mercedes McQueen (Jennifer Metcalfe) manages to find the money in order to repay Davey. However, there is still not enough money. Davey leaves with satisfaction when Jacqui promises to do a favour for him someday. Jacqui meets divorcee Tony and an attraction igniting, they have sex. Tony journeys elsewhere on a holiday however he returns soon after and decides to start a relationship with Jacqui. Jacqui violates her prison tag after she remains at Tony's house overnight, resulting Jacqui residing in prison again. Sadly, Tony is forced to dump her because he cannot handle the pressure. Jacqui befriends Becca Dean (Ali Bastian) but Becca is killed by another prisoner and Jacqui is devastated. Jacqui decides to make something of herself, not wanting to waste her life. She experiences a cheerful reunion with Tony and Davey returns with the favour. He forces Jacqui to marry Aleksander Malota (Jon Lolis). Jacqui and Aleksander manage to convince an immigration officer that their romance is authentic, and they get married in a registrar ceremony. Despite this, Jacqui continues an affair with Tony secretly. The family uncover the truth about the marriage when Carmel and Alek's affair is revealed. Jacqui admits she married Alek to pay off her debt to Davey and is seeing Tony. Myra McQueen (Nicole Barber-Lane) is furious and orders Jacqui, Alek and Carmel to leave the house.

Jacqui announces her pregnancy; Tony initially doesn't want the child out of fear it may die like his previous child. Their dreams are shattered when Jacqui suffers a miscarriage and cannot have children of her own. Tony attacks Alek violently as he blames Alek as he cannot grieve for his baby publicly. Tony announces to the people in The Dog that the baby was not Alek's, but his own. Jacqui asks Alek to return to Albania so she can live her life as she wants it to be, he agrees. Carmel is shocked to discover Alek is leaving. Alek leaves, leaving Carmel devastated. Depressed Jacqui returns to her old habit of shop lifting, so Neville Ashworth (Jim Millea) gets her locked up for the night.

Jacqui accuses Myra of being a bad mother and suggests it would have been better if Myra had aborted her. Jacqui and Tony reconcile again. Jacqui plans to adopt because of her criminal record. Tony discovers he has a secret child called Harry. Jacqui forces Tony to make a choice between Harry or her. Tony chooses Harry and she ends their relationship and leaves. An intoxicated Tony and Mercedes betray Jacqui by sleeping together. Jacqui fails to resist Tony again and they restart their on-off relationship. She then changes her surname back to McQueen from Malota and Mercedes reveals Tony had impregnated her. Jacqui wants Mercedes to let her and Tony raise the baby, unaware it's Tony's baby. Mercedes has an abortion, leaving Jacqui infuriated. Myra offers to be a surrogate for Jacqui but she refuses. Tina sees how desperate her sister is for a child, and offers to be the surrogate, leaving Jacqui and Tony ecstatic about having a future child.

At Tina's scan, Tina's pregnancy paternity results uncover Russ Owen (Stuart Manning) is the biological father, not her boyfriend's. Jacqui convinces her to keep quiet. Niall Rafferty (Barry Sloane) attacks Tina upon discovering she is considering adoption. Tina ends up giving birth to a boy, Max McQueen(Brayden Haynes-Mawdsley) naming him after Max Cunningham (Matt Littler). Tina has to have an emergency hysterectomy. Tina then wants to keep him but Jacqui takes him for herself, by blackmailing Tina with her affair. Jacqui begins to struggle with Max, not being able to fulfil his needs. Jacqui notices Tina's bond with Max and returns him out of guilt. Niall kidnaps all of the McQueen's inside a church, Myra arrives and learns quickly Niall is her son. Niall says Myra has to choose two children to die and Jacqui tells Mercedes that she cannot watch her die Mercedes reveals her night of passion with Tony. Myra comes to a tough decision and chooses Jacqui and Carmel to die. Jacqui is devastated with her mother. Niall then detonates the explosives and blows up the whole church and Tina dies. Jacqui confronts Mercedes and Tony, only to learn that the baby Mercedes aborted, was in fact Tony's. This pushes her over the edge. She takes Max from Michaela and refuses to forgive Tony, Mercedes or Myra. Jacqui begins to spend Tony's money and does anything to hurt him, even by sleeping with Mark Gascoyne (Craig Russell). Jacqui and Tony separate and she realises she needs to forgive Myra. Jacqui's cousin Theresa McQueen (Jorgie Porter) arrives and has sex with Tony. Jacqui attacks Tony and reports him to the police, but Theresa later retracts her statement.

Russ becomes angry with Jacqui for not allowing him to see Max. Russ pushes for a DNA test but to no avail, Russ later runs off with Max abroad. Carmel confesses to Jacqui that she let Russ walk away with Max. Jacqui is angry and goes to see Tony, who agrees to pay for a private investigator to help find Max. Jacqui leaves for France in order to find Max, but is unsuccessful. She starts a relationship with Des Townsend (Kris Deedigan) but confesses her love to Tony days before his wedding, Tony rejects her. A photographer publishes naked pictures of her after a drunken photoshoot. Jacqui and Des' relationship is strained by Jacqui's naked pictures leaking, her lies and stealing from the school canteen.

Mercedes tells Jacqui she is having an affair with Calvin. Jacqui confronts him and steals a gun from Lauren Valentine (Dominique Jackson). Theresa finds the gun and shoots Calvin. Jacqui decides to cover for Theresa. Jacqui tries to frame Gaz Bennett (Joel Goonan), but Kyle Ryder (Neil Toon) is later charged with the murder. Shortly after Des proposes to her, Jacqui discovers that he was a racist from Michaela's boyfriend Zak Ramsey (Kent Riley). Consequently for Des, Jacqui declines his proposal and he leaves the village.

Jacqui, along with Rhys then gets a new job at Chez Chez, a new bar that is owned by Cheryl and her brother Brendan Brady (Emmett J Scanlan). Jacqui and Rhys unknowingly meet on an internet dating website and fall for each other. Horrified when they find out, they kiss. Jacqui's cousin Bart McQueen (Jonny Clarke) moves into the McQueen household and causes a rift when he steals money from her. This causes Jacqui to move in with Rhys. Jacqui meets gangster Danny and they begin dating despite her feelings for Rhys. She cheats on Danny with Rhys, leaving Danny furious. Jacqui tells Rhys they need to keep their affair secret. However she ends their relationship as Jacqui catches Cheryl Brady (Bronagh Waugh) and Rhys having sex. Revengefully, Jacqui gets intoxicated and beds Gilly. She later tells Rhys that Gilly has sexually assaulted her, reports him to the police and he is charged.

Jacqui's father William Alexander (Richard Graham) arrives in the village and asks for a kidney transplant. Jacqui refuses and before learning that Theresa is also her half sister. He leaves shamed when they discover the kidney is needed for his other daughter Emily Alexander (Elizabeth Henstridge). William returns for the trial and she opens up to him. At the trial, Gilly and Jacqui remember the same events very differently. The jury find Gilly not guilty. Rhys tells Jacqui that he believes her and they agree to get married. However realising she is not over her ordeal Jacqui goes to stay with her dad in Spain. Upon her return she agrees to donate a kidney to Emily. When they are not a correct match, Emily tells her they were only interested in her kidney. Jacqui and Rhys marry but their relationship is problematic because Jacqui does not want to be intimate. Jacqui cannot readjust to life in the village. She gets a job working in The Dog. After more arguments Rhys suggests they spend time apart. Jacqui then goes missing, but is later found safe. She goes to see a counsellour and she and Rhys begin to rebuild their relationship.

Rhys and Jacqui find a dog which they keep and call Terry to help Jacqui get over her ordeal. Jacqui and Rhys finally consummate their marriage. Jacqui appears to be getting on with her life when Gilly returns to the village. When Rhys is continually aggressive towards Gilly, Jacqui moves back in with the McQueen's. Jacqui moves back in with Rhys and they decide to move away from the village. Gilly admits that he raped Jacqui before he leaves the village. Jacqui and Rhys get a lodger Ally Grogan (Daniel O'Connor) to help with the bills and she later clashes with Mercedes after she kisses Rhys.

Jacqui meets homeless teenager Phoebe Jackson (Mandip Gill) and invites her to move in to her flat. At Tony and Cindy Cunningham (Stephanie Waring)'s wedding, a bus crashes in to the venue. Rhys becomes trapped under the debris and apologises to Jacqui as he dies in her arms. Jacqui returns home to discover Rhys had planned to leave her and had left a note, detailing his plans to leave her and his affair with a mystery woman. Jacqui becomes suspicious that Cindy was having an affair with Rhys. Jacqui confronts Cindy who is with Bart's pregnant girlfriend Sinead O'Connor. She accuses Cindy only for Sinead to confess to having sex with Rhys. Jacqui confronts Sinead and realises Rhys is the father of her baby. She allows Sinead to keep the baby's paternity a secret when Bart proposes to her.

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